What glass ceiling?

Dianne Challenor, chief operating officer for Citi’s transaction services, was among a group of women at Citi who, about three years ago, turned to upper management and said, in short “You may not have the pipeline right now for 50% of upper management to be made up of women... but we can build that pipeline for you.”

It was a proactive step. No throwing the toys out of the pram and screaming, “Where are the women at the top” But rather We’ll build the talent pool you just have to choose from them.

And that is exactly what Challenor and her female colleagues have done working...