IBM plans to transform the way banks structure their branch networks with a new integrated software, hardware and consulting system. Amid a flurry of buzzwords that will doubtless dominate the retail banking industry for years to come, Big Blue unveiled what it calls on demand banking at its global financial services forum in San Francisco.
Based on the Linux operating system IBM's branch transformation portfolio promises to help banks deliver fast, cost-effective customer service that responds flexibly to market conditions and customer needs. Renewing the branch infrastructure is critical for retail banks that are looking to remain competitive, reduce costs and provide superior customer service, says Mark Greene, IBM's...
