As businesses transform themselves into online e-businesses, reliable and continuous operation of technology becomes increasingly critical. When service is compromised, so is an enterprise's ability to conduct business - opportunities are missed, competitive edge is lost and end-user productivity is diminished. BMC Software claims recent acquisitions has helped it produce an updated version of its flagship product for enterprise management, enabling clients to manage service levels more effectively.
Wayne Morris, vice president of BMC Software, says Patrol 2000 provides tools necessary to manage today's complicated IT systems and make sure that everything from e-mail programs to network and database access work efficiently.
At a basic level, service-level management products provide the means to measure...
